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HOW TO FILE A COMPLAINT

The Utah Public Service Commission has regulatory jurisdiction over public utilities providing service within the State of Utah.   Their regulatory authority covers the following:

• Electrical corporations furnishing electric power to consumers; excluding municipalities which provide electric power, which are exempt from Commission regulation.
  
• Natural Gas corporations furnishing natural gas to customers; excluding municipalities which provide natural gas, which are exempt from Commission regulation.
  
• Water and Sewer corporations providing service to consumers; excluding municipalities which provide water and sewer service, special improvement districts, and mutual water companies which are exempt from Commission regulation.
  
• Telecommunications corporations providing local telephone service to consumers; excluding municipalities which provide telecommunications services, which are exempt from Commission regulation.
  
• Telecommunications corporations providing INTRASTATE (calls originating and terminating within Utah) long distance services to consumers.   However, The Utah Public Service Commission does not regulate INTERSTATE & INTERNATIONAL long distance calls.
  

Complaints relating to these services and charges may be filed with the Utah Division of Public Utilities.   Click here for the utility complaint procedure.

The Federal Communications has exclusive jurisdiction for INTERSTATE & INTERNATIONAL long distance calls as well as other telecommunications services.   Their regulatory authority covers a lot of areas, including the following:

• All state-to-state and international voice long distance telephone charges.
• Wireless services of any sort. (They use the air waves, which are regulated by the Federal Government)
• Cable Television service and charges.
• Slamming - unauthorized switching of your long distance service. However, the Utah Public Service Commission has opted to enforce FCC slamming rules and has authority to take such complaints.
• Cramming - unauthorized items on your telephone bill.

If you believe you have been ripped off by a long distance carrier, you can now file a complaint with the Federal Communications Commission over the Internet. Click here to access the FCC Complaint form.