"The Division of Public Utilities promotes the public interest in utility regulation and works to assure that all utility customers have access to safe, reliable service at reasonable prices."
The Division of Public Utilities, makes recommendations
to the Utah Public Service Commission for rate-making purposes, applications, hearings and other
issues affecting quality of service. The Division also handles and investigates consumer complaints
and monitors utility operations to ensure compliance with Public Service Commission rules, regulations
and orders. For a more comprehensive review of the Division of Public Utilities duties, please see
Title 54_04a of the Utah Code.
The Division of Public Utilities is separated into 5 sections:
- Energy: helps the Public Service Commission
regulate electric and
natural gas utilities that provide service in Utah.
- Telecommunications: aids the Public Service Commission in regulating
local telephone companies in Utah.
- Water: monitors and regulates numerous private water companies in Utah
- Pipeline Safety: implements and enforces safety
standards for all natural gas pipeline transmission and distribution facilities as well as master
meter installations and new pipeline construction within Utah to ensure compliance with the Federal
Natural Gas Pipeline Safety Act of 1968 and Public Service Commission Rules.
- Customer Service: handles inquires and complaints from all of
the above mentioned utilities regarding services rendered.
The Utah Public Service Commission has jurisdiction over investor owned and cooperative
owned public utilities.Utah Code 54 § 2 defines a public utility to include "every railroad
corporation, gas corporation, electrical corporation, distribution electrical cooperative,
wholesale electrical cooperative, telephone corporation, telegraph corporation, water corporation,
sewerage corporation, heat corporation, and independent energy producer not described . . . where
the service is performed for, or the commodity delivered to, the public generally."
The term corporation "does not include towns, cities, counties, conservancy districts, improvement
districts, or other governmental units created or organized under any general or special law of
this state." The Commission is also responsible for the safety regulation of intrastate natural gas
pipelines. This includes pipelines owned by regulated utilities, municipal gas systems, small gas
operators (master meter systems), and liquid propane gas systems. In general, the following ARE
regulated by the Public Service Commission:
The following are NOT regulated by the Utah Public Service Commission but may be regulated by federal or local agencies:
- Cable Television
- Wireless Phone Service & Pager Services
- Satellite Services
- Internet Service Providers, DSL (Except Service Quality), Cable and Wireless Internet Connected Services, Voice Over Internet Protocol (VOIP)
- Interstate Long Distance Telephone Carriers (Except Slamming)
- Municipal Utilities (Utilities owned by local governments)